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"The essential guide to community services"
(covers the Melbourne Metropolitan area and regional services of statewide significance)

Community Referral Directory
Community Referral Directory - Searchable Database - ORDER NOW
Electronic versions are available for a single PC or for multiple users on a computer network. Network version costs are based on the number of individuals using the directory at any one time.

To obtain the 2018/2019 Community Referral Directory (Searchable Database) download the 2018/2019 Brochure and Order Form.

The "Community Referral Directory", previously published by Lifeline Melbourne (from 1994 to 2000), is now published by the Community Referral Support Service (an information service provided by Datascape). Datascape assisted Lifeline to produce both the printed and electronic versions of the directory from 1998 to 2000.

The Community Referral Support Service gratefully acknowledges the dedication and effort of past staff of Lifeline Melbourne who contributed to the establishment and production of early editions of the Community Referral Directory.

The Community Referral Support Service will continue to publish this important community resource.
  • Proven format which maximizes access to information from many different view points.
  • Includes information about many health, welfare and community support agencies providing many thousands of services.
  • Also includes numerous information entries intended to assist the referral process.
  • Entries are fully indexed with many cross-references designed for ease of use during telephone or face-to-face counselling.
  • A typical entry includes service description, contact details, web site address, eligibility criteria, hours, cost, languages spoken, referral instructions and date updated.
  • Covers many services which are provided free of charge or at reduced rates to the general public.
  • Used by many community agencies in both hard copy and electronic form.
  • Counselling and Family Services
  • Accommodation Assistance and Advice
  • Emergency Services
  • Age Specific Services
  • Legal and Financial Services
  • Ethnic Community Services
  • Health Services
  • Municipal Council Services
  • Many other subject areas
Electronic versions of the directory provide the ability to search on:
  • Subject (based on INFOCOM Thesaurus*)
  • Agency Name
  • Locality (suburb, municipality, region or postcode)
  • Area Served
  • Languages Spoken
  • Other (After Hours Services, Disabled Access, Public Transport)
*The INFOCOM Thesaurus was originally based on the "Thesaurus for Indexing Community Services and Resources" (4th Edition) by Barry McIntyre and has since been thoroughly revised.

Minimum PC configuration for single-user version:
  • IBM Compatible Windows PC
  • 32 MB RAM (64 MB preferred)
  • Minimum 20 MB free hard-disk space
  • SVGA Color Monitor (800x600)
  • CD ROM (for installation)
  • Mouse and Keyboard
Minimum configuration for network use:

  • IBM Compatible Windows PC
  • 128 MB RAM
  • Minimum 20 MB free hard-disk space
  • SVGA Color Monitor (800x600)
  • CD ROM (for installation)>
  • Mouse and Keyboard
NETWORK PC's (Same as for single-user PC above)
Further Information:
For further information about the Community Referral Directory contact Community Referral Support Service or obtain an Order Form.
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Page Last Modified: 23 September 2018
Copyright 2003-2019 Datascape Pty Ltd